https://store-images.s-microsoft.com/image/apps.12739.307dff95-b3c0-4334-bfd7-864692405673.bf357fa3-5ff0-4876-a710-2e35e1075089.a3cd480c-e2f5-4297-b30f-520bad7de054

Axtract

by AXTRACT

Axtract Case Management is a comprehensive solution for managing cases, time bookings and services.

Axtract Managed Services is a comprehensive solution built on Microsoft Power Apps, Power Automate, and Dataverse that transforms how organizations handle case management and entitlements. Our system automates case registration, tracking, and resolution while ensuring compliance and efficient stakeholder communication.

Core Functionality

  • Automated Case Creation

    • New emails to support inbox auto-generate cases in Dataverse

    • Case details (subject, sender, body) mapped to database fields

  • Real-Time Notifications

    • Instant email acknowledgment to customers

    • Teams channel alerts for support teams

  • Role-Based Access

    • Customers: Submit cases via email/app, track status

    • Agents: Manage assigned cases, update resolutions

    • Managers: Oversee cases, approve escalations, assign cases

    • Admins: Configure workflows, cases types, entitlements, reports


Key Benefits

✔ Case Auto-creation – Emails auto-convert to tracked cases
✔ Faster Response – Customers get instant confirmations; teams act on real-time alerts
✔ End-to-End Tracking – Full case history from submission to closure

At a glance

https://store-images.s-microsoft.com/image/apps.61839.307dff95-b3c0-4334-bfd7-864692405673.ae357dd3-9911-42da-95cc-0816906aa57d.388f262c-7ee0-4ab5-aabe-c5660a173d16
https://store-images.s-microsoft.com/image/apps.18568.307dff95-b3c0-4334-bfd7-864692405673.ae357dd3-9911-42da-95cc-0816906aa57d.f7f1465e-2c1a-4ced-ae1a-eb6eb4bcced9
https://store-images.s-microsoft.com/image/apps.55062.307dff95-b3c0-4334-bfd7-864692405673.ae357dd3-9911-42da-95cc-0816906aa57d.b5dfb76d-daee-4976-93ad-6e1b8a758147