Digital Outpatient Appointments

The Lenus Digital Outpatient Appointments service changes the current diagnosis on a single data point and by a real time appointment paradigm.

Key Features:

• Removes the scheduling conflict - health professional and patient do not interact in real time
• Alternative care pathway for percentage of clinics and outpatient consultations
• Improved patient experience and reduce reliance on oral histories
• Integration to existing workflow management systems such as TrakCare® to support existing workflow and reporting
• Increase control and ownership of health data - a patient focused longitudinal record
• It meets the recommendations contained in the Royal College of Physicians Report in 2018 on Outpatients: the Future which include:
• Alternatives to face-to-face consultations available to patients and included in reporting of clinical activity
• Clinic templates should allow for timing flexibility depending on case complexity
• All outpatient care pathways should aim to minimise disruption to patients’ lives
• Clinical information should be available to clinician and patient prior to consult
• Patients should be supported to be co-owners of their health decisions
• Patients should be able to communicate with secondary care in a variety of ways, and know how long a response will take

Benefits:

• A digital service that replaces face to face outpatient appointments that can be completed by clinicians on average in less than half the time of current model
• Helps free up clinical capacity and reduce waiting times and is applicable across a range of condition and care pathways
• Trialled in boards across NHS Scotland. Applicable to following conditions, dermatology, ophthalmology, general psychiatry, endocrinology, diabetes, sleep, asthma and respiratory diseases

License / Pricing:

• £30,000 annual license fee includes 1,000 appointments
• £5 per appointment up to 50,000
• £3 per appointment from 50,000+