The Lenus Digital Outpatient Appointments service changes the current diagnosis on a single data point and by a real time appointment paradigm.

Key Features:

Removes the scheduling conflict - health professional and patient do not interact in real time
Alternative care pathway for percentage of clinics and outpatient consultations
Improved patient experience and reduce reliance on oral histories
Integration to existing workflow management systems such as TrakCare® to support existing workflow and reporting
Increase control and ownership of health data - a patient focused longitudinal record
It meets the recommendations contained in the Royal College of Physicians Report in 2018 on Outpatients: the Future which include:

Alternatives to face-to-face consultations available to patients and included in reporting of clinical activity
Clinic templates should allow for timing flexibility depending on case complexity
All outpatient care pathways should aim to minimise disruption to patients’ lives
Clinical information should be available to clinician and patient prior to consult
Patients should be supported to be co-owners of their health decisions
Patients should be able to communicate with secondary care in a variety of ways, and know how long a response will take

Benefits:

A digital service that replaces face to face outpatient appointments that can be completed by clinicians on average in less than half the time of current model
Helps free up clinical capacity and reduce waiting times and is applicable across a range of condition and care pathways
Trialled in boards across NHS Scotland. Applicable to following conditions, dermatology, ophthalmology, general psychiatry, endocrinology, diabetes, sleep, asthma and respiratory diseases