PCRS for Consumer

PCMI’s modular system can be built to support your needs for the service lifecycle of your product. Our Consumer platform is used by our clients as a call center tracking tool with full blown registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance. PCRS’s full suite of API’s and customizable webhooks allows your company to extend features, integrate systems, and scale solutions.

MODULES:

1.     SERVICE & REPLACEMENT PLANS

• Design, price, and administer your service plan policies
• Complete functionality to own your customer’s experience after purchase

2.     CLAIMS

• Capability to process any claim using built in logic for automated processing
• Improves your product and service network quality by reducing manual processes

3.     SCHEDULING

• Assign work to the appropriate service option – in home, depot, swap-out, and others
• Track the event through to the claim

4.     SERVICER MANAGEMENT

• Ability to setup service options with logic and rules to cater to how you wish to service your end-consumer, while setting expectations for your service network
• Control costs and improve delivery

5.     CALL CAPTURE

• Log each customer interaction
• Enables outbound messaging to your consumer or servicer
• Dynamic learning tools to help troubleshoot and perform call avoidance reducing costs while improving your customer interactions

6.     ENTITLEMENT

• Capture all data points associated with a product and a policy
• Based on OEM and policy definitions, determine whether product is under warranty, policy, consumer, goodwill, or mixed entitlement
• Allocate all service costs accordingly