PCMI’s modular system can be built to support your needs for the service lifecycle of your product. Our Consumer platform is used by our clients as a call center tracking tool with full blown registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance. PCRS’s full suite of API’s and customizable webhooks allows your company to extend features, integrate systems, and scale solutions.

MODULES:

1. SERVICE & REPLACEMENT PLANS

Design, price, and administer your service plan policies
Complete functionality to own your customer’s experience after purchase

2. CLAIMS

Capability to process any claim using built in logic for automated processing
Improves your product and service network quality by reducing manual processes

3. SCHEDULING

Assign work to the appropriate service option – in home, depot, swap-out, and others
Track the event through to the claim

4. SERVICER MANAGEMENT

Ability to setup service options with logic and rules to cater to how you wish to service your end-consumer, while setting expectations for your service network
Control costs and improve delivery

5. CALL CAPTURE

Log each customer interaction
Enables outbound messaging to your consumer or servicer
Dynamic learning tools to help troubleshoot and perform call avoidance reducing costs while improving your customer interactions

6. ENTITLEMENT

Capture all data points associated with a product and a policy
Based on OEM and policy definitions, determine whether product is under warranty, policy, consumer, goodwill, or mixed entitlement
Allocate all service costs accordingly

PCRS for Consumer

by PCMI sp zoo