HCL Discover works in real time to identify friction in your web and mobile experiences, enabling your business to prioritize enhancements and fixes, leading to improved business conversion, improved customer retention and enhanced brand loyalty. With it is powerful search, reporting and session replay capabilities, all parts of your business can take advantage of the insights it provides, from Product Management to Call Center to Marketing.

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HCL Discover is a behavior analytics solution that provides robust, actionable insights into customer interactions on digital platforms. By leveraging real-time monitoring, digital body language analysis, struggle detection, and deep integration capabilities, HCL Discover empowers businesses to optimize every touchpoint of the customer journey, reduce problems, and enhance overall satisfaction. With HCL Discover, enterprises can quickly identify issues and adjust their digital strategy to ensure a seamless, engaging customer experience.

Key Features

Complete Behavior Data/Capture

HCL Discover captures complete behavior data beyond clicks, including hover, screen size, and change events. HCL Discover can recognize behavioral patterns from discreet clicks and therefore surface unique insights providing why things happened and did not. The post-capture analytics capabilities offer both quantitative and qualitative insights.

Struggle Analytics

With the unique ability to link discreet clicks to form behavioral patterns, HCL Discover can identify struggle behaviors such as repeat actions, unanticipated usage of search, and empty search returns. In addition, HCL Discover can provide reports and alerts on uncovered struggles allowing organizations to be proactive with remedial actions.

Business Impact Analytics

HCL Discover can identify all sessions associated with a problem, and by combining with transactional data of sessions, HCL Discover can quantify the business impact of each issue. This insight helps the organization appropriately prioritize IT resources to address issues with the highest impact on business.

Benefits

Uncover Critical Insights

Real-Time Struggle Detection

Enhanced Customer Engagement

Understand Digital Body Language

For more information about HCL Commerce Cloud, please visit hcl-software.com/discover

HCL Discover - Digital Experience Analytics Platform (Private Offer Only)

by HCL Software