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HCL Discover - Digital Experience Analytics Platform (Private Offer Only)

by HCL Software

Behavioral Insights to Optimize Customer Journeys

HCL Discover works in real time to identify friction in your web and mobile experiences, enabling your business to prioritize enhancements and fixes, leading to improved business conversion, improved customer retention and enhanced brand loyalty. With it is powerful search, reporting and session replay capabilities, all parts of your business can take advantage of the insights it provides, from Product Management to Call Center to Marketing.

THIS MICROSOFT AZURE MARKETPLACE LISTING FOR HCL DISCOVER IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL DISCOVER. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO ACCESS AND USE HCL DISCOVER, UNLESS HCLSOFTWARE ISSUES A PRIVATE OFFER TO YOU/BUYER VIA THE MICROSOFT AZURE MARKETPLACE. YOU/BUYER, WHILE ACCEPTING SUCH PRIVATE OFFER, WILL MAKE THE APPLICABLE PAYMENTS, AND ACCEPT THE EULA PROVIDED BY HCLSOFTWARE ALONG WITH THE PRIVATE OFFER. WHEN YOU CLICK ON THE "Get it Now" BUTTON, AND CONSENT TO SHARE YOUR CONTACT INFORMATION, HCLSOFTWARE WILL CONTACT YOU.

HCL Discover is a behavior analytics solution that provides robust, actionable insights into customer interactions on digital platforms. By leveraging real-time monitoring, digital body language analysis, struggle detection, and deep integration capabilities, HCL Discover empowers businesses to optimize every touchpoint of the customer journey, reduce problems, and enhance overall satisfaction. With HCL Discover, enterprises can quickly identify issues and adjust their digital strategy to ensure a seamless, engaging customer experience.


Key Features


Complete Behavior Data/Capture

HCL Discover captures complete behavior data beyond clicks, including hover, screen size, and change events. HCL Discover can recognize behavioral patterns from discreet clicks and therefore surface unique insights providing why things happened and did not. The post-capture analytics capabilities offer both quantitative and qualitative insights.


Struggle Analytics

With the unique ability to link discreet clicks to form behavioral patterns, HCL Discover can identify struggle behaviors such as repeat actions, unanticipated usage of search, and empty search returns. In addition, HCL Discover can provide reports and alerts on uncovered struggles allowing organizations to be proactive with remedial actions.


Business Impact Analytics

HCL Discover can identify all sessions associated with a problem, and by combining with transactional data of sessions, HCL Discover can quantify the business impact of each issue. This insight helps the organization appropriately prioritize IT resources to address issues with the highest impact on business.


Benefits
  • Uncover Critical Insights
  • Real-Time Struggle Detection
  • Enhanced Customer Engagement
  • Understand Digital Body Language

    • For more information about HCL Commerce Cloud, please visit hcl-software.com/discover


    At a glance

    https://store-images.s-microsoft.com/image/apps.35807.636d7aa6-9386-412a-bfa2-e46bb14e2617.91edf78d-6dd1-41c3-87c8-c0e29548fb61.cfdf6219-9659-4c9b-a474-3783a7470464