https://store-images.s-microsoft.com/image/apps.45277.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.6a058816-910f-45ba-9c29-57bdb96617b3

Five9 UC Integration with Microsoft Teams

by Five9

Microsoft 365 Certified
(379 ratings)

Five9 Intelligent Cloud Contact Center integration with Microsoft Teams UC

Modernize your customer experience and empower your agents by uniting the contact center with the rest of your organization.

Whether purchasing products or needing service, customers are increasingly demanding immediate resolution for more complex inquiries. When contact center agents cannot effectively receive support from back-office workers, organizations experience a decrease in productivity and damaged customer relations.

The Five9 UC Integration with Microsoft Teams transforms agent-worker collaboration with increased visibility, creating a delightful and intuitive calling experience for your customers and employees.

Features:
  • Agents can view a customizable, consolidated address book to identify Teams subject matter experts
  • Agents can see Teams users real-time presence states such as available, busy, or away.
  • Agents can easily click to call, conference, or transfer a call to any Teams user on-net, without incurring additional toll charges.

Benefits:
  • Enhance collaboration within your organization
  • Increase First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and Net Promoter Score (NPS)
  • Enrich employee connections

At a glance

https://store-images.s-microsoft.com/image/apps.16053.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.bcd51a0a-859e-462b-8492-2b556407d33c
/staticstorage/linux/20240914.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.47447.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.1961e0fc-65a4-4af3-a314-b3f7ee170a7e
/staticstorage/linux/20240914.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.3739.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.075d8b6b-a802-47c2-8f56-40c7a03b6f4c.70a0fc5a-aba5-4c6a-a862-4f8e3846e770