https://store-images.s-microsoft.com/image/apps.45277.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.65cc04fc-47a6-4854-baee-149ac7e7a091.25565517-c32c-494d-9b09-e742024223ba

Five9 Adapter for Microsoft Dynamics 365 - Channel Integration Framework v1

by Five9

(376 ratings)

Intelligent Cloud Contact Center for Microsoft Dynamics 365

Customers want fast and smart communications. Your agents need the right information at their fingertips when communicating with customers. That’s why Five9 integrates seamless with Microsoft Dynamics 365 to enable agents with the information they need to accelerate the customer journey to the right outcome. By empowering agents with valuable customer context, you can deliver omnichannel capabilities, regardless of customer preference.

Features:
  • Single-pane UI with configurable screen pops
  • Click-to-dial and click-to-SMS functionality
  • Interaction handling controls
  • Call history and recording

Benefits:
  • Accurate customer data and customer interactions
  • Seamless agent experiences
  • Deliver of relevant customer data to agent screens
  • Quick deployment and easy management

At a glance

https://store-images.s-microsoft.com/image/apps.44189.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.00511977-cc00-4e74-847c-afdb2618d466.d6f20e7e-be79-4935-aa1c-9fb0a0a9c0a5
https://store-images.s-microsoft.com/image/apps.61819.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.00511977-cc00-4e74-847c-afdb2618d466.5397f9c0-0810-479e-8c4e-99965c0c03f9
https://store-images.s-microsoft.com/image/apps.39405.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.00511977-cc00-4e74-847c-afdb2618d466.dc802323-6569-42d7-997d-8304dda06cfc
https://store-images.s-microsoft.com/image/apps.8780.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.00511977-cc00-4e74-847c-afdb2618d466.6a765113-e8c6-43bd-99e8-adcbddcb7166
https://store-images.s-microsoft.com/image/apps.22864.9caeb0a6-7a8e-4112-b2b5-ec7e78d86877.00511977-cc00-4e74-847c-afdb2618d466.1e8f1242-824f-4bde-8b45-7c6a70df6394