Customer Service Report

Introducing our business data assistance app, specifically designed to support businesses using Dynamics 365 Customer Service. This app features a pre-built report that seamlessly connects to your Dynamics 365 account, providing valuable insights into your customer service operations.

Benefits of Using Our App:

• Say goodbye to tedious spreadsheet work.
• Gain quick insights from visually stunning and informative data representations.
• Effortlessly monitor your customer service operations.
• Facilitate easy sharing of the app across your organization.

Report Features

• Customer Insights: This page provides an in-depth analysis of your contacts and accounts. Gain valuable information on customer demographics, engagement, and overall satisfaction, allowing you to tailor your services to meet customer needs effectively.
• Cases Analysis: Analyze your cases in detail, including case priorities, resolution times, and trends. This tab helps you understand the efficiency of your case resolution process and identify areas for improvement to enhance customer satisfaction.
• Activities Tracker: Track the activities associated with your cases. This page offers a brief analysis of various activities, helping you monitor the workflow and ensure that all necessary steps are taken to resolve cases efficiently.
• AI Visual: Utilize advanced AI visualizations to gain deeper insights from your dataset. This tab provides sophisticated analyses and visual representations, enabling you to uncover patterns and trends that can drive strategic decisions and improvements.

Prerequisites:

• A Power BI Pro license is required to install and use the app.
• To connect to data, you must have a Dynamics 365 Customer Service Account.

Ready to transform your customer service operations? Get started today by contacting Addend Analytics at kamal.sharma@addendanalytics.com to seamlessly integrate your Dynamics 365 data into Power BI.