Service Desk

The Service Desk application is a tool for managing requests and tasks within an organisation.

It is designed to streamline the request handling process, improve communication between employees and the IT team and ensure that issues are resolved quickly and efficiently.

Typical use cases:

• Reporting technical problems: Employees can report computer, software or network problems.

• Requests for new features: Users can submit proposals for new features or improvements to existing systems.

• Requests for new or replacement equipment: Employees can report needs for used equipment.

• Tracking project progress: Requests can be used to monitor tasks and milestones in IT projects.

• Incident management: Used to record and track security incidents and other critical issues.
  
  

Key features:

• Creating tickets: Employees can easily create new notifications by entering detailed descriptions of problems or queries.

• Attachments and comments: Files and comments can be added to notifications, facilitating communication and documentation.

• Sharing submissions: Submissions can be shared with other staff members, enabling collaboration.

• Assigning and changing statuses: The IT team can assign notifications to the right people and update their status.

• Notifications: Users receive notifications of changes to submissions, allowing them to keep up to date with progress.

• Request rewriting: The ability to rewrite requests between members of the IT team, providing flexibility in task management.

The Service Desk application significantly improves the efficiency and quality of call handling, supports task management and enables better organisation of work in the IT department. It enables employees to count on fast and professional support, which translates into greater job satisfaction and improved productivity for the entire organisation.

If the client is interested, we will approach the implementation individually, and at this stage such things as the name, design, etc. can already be customized for each individual client.