TOPdesk

Give customers the best of all worlds
What if your customers could easily get answers to all their IT, Facilities, HR or other service questions in one place? Without having to search for the right channel or person?

TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. With customer support streamlined across your business, you’ll solve problems faster, communicate better, and offer more value to your customer.

One-stop-shop for all service requests
The TOPdesk Self-Service Portal is the perfect hub to combine your internal services – giving customers help with whatever they need, when they need it. The self-service portal lets customers:

Log any question or request they have, no matter the topic. A ticket is automatically sent to the right team or agent, and customers can track the status via the portal.
Browse a webshop-style service catalog and request services, from room reservations to contract changes.
Find answers to straightforward questions thanks to the knowledge base and FAQs.
One tool at the centre of your service delivery
Processing all incoming requests in the same tool means better cross-departmental collaboration and smoother customer interactions. TOPdesk lets you easily assign and share calls, gain insight into joint projects, and leverage knowledge – both between your service teams, and with external parties like suppliers.

Suitable for any department
As needs differ from one department to another, you can piece together your ideal TOPdesk solution. Choose from different processes like Call Management and Asset Management, and configure things like terminology and categorizations.

Integrate with the tools you love
You need more than a service management tool to offer customers the best experience. Easily connect TOPdesk with the tools you rely on every day thanks to our integrations and API.

Shared but secure
Communicating between teams is important, but some details are for your eyes only. Thanks to features like roles and permissions, you can keep private details about your students, patients or employees, well, private.

Our people make the difference
Our software helps you help your customers. But TOPdesk is a lot more than just a tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way.

https://www.wetransact.io/