Telia | Operator Connect for Microsoft Teams

Telia's offering is a concept that target the midsize and large customer segment that wants to integrate or replace their existing telephony solution with Microsoft Teams Phone System. It is based on Microsoft Teams Phone Mobile & Operator Connect.

Teams Telephony simplifies the customer’s communication where phone calls and collaboration are integrated in a common solution. It provides the flexibility to work seamlessly at the office, home or when traveling. Users can then easily make and receive external calls from their computers, mobile phones or any certified fixed telephones, switchboards, and contact center applications.

Operator Connect
Operator Connect is based on a shared infrastructure between Telia and Microsoft, where Telia automatically provision phone numbers and call settings natively in the customers Teams tenant. It offers the customer an easy journey to get started with no or limited technical skills needed for the customer the management in their Teams Admin Center.

The service also includes that the customer can contact Telia with support tickets for all issues about external call quality of the phone numbers in Teams. The offer includes a support agreement with Microsoft, which means that Telia will contact Microsoft and get back to the customer when the problem is solved.

Telia’s offering is based on three subscriptions:

• Teams Phone Mobile (Mobile users)
  Teams Phone Mobile is an integration developed by Microsoft that combines mobile subscriptions with Teams, offered & implemented by several operators such as Telia.
  This solution merges the user’s mobile number with Teams, providing a unified calling experience through a single number across multiple devices and reducing costs by utilizing one calling plan for both Teams and mobile calls. Users can effortlessly answer mobile calls on their laptops, move ongoing mobile calls between devices, and maintain synchronized mobile line status & call history in Teams. It also enables Teams features like, speech-to-text subtitling/translation, recording, AI Assistance (Copilot) for mobile calls.
  
• Fixed Phone Number Users
  Fixed Phone Numbers can be added to Teams for calling from computers, mobile apps or fixed telephones. It can be new numbers or ported numbers from another solution/operator. Telia supports all local area codes or non-geographical numbers.
• Service Numbers for Teams Call Queues
  Service Numbers enables the customers to have Call Queues natively in Teams. Teams Call queues can have menu features (press 1,2,3 …) and distribution characteristics for available users/agents. Teams Call Queues is often the last step for the customer when replacing an old PBX system.