Automating Customer Support with Tars Tars is specifically designed to address common pain points faced by public sector organizations and medium to large-scale enterprises. By automating your customer support processes, Tars can help overcome these challenges and provide a seamless support experience for your customers. Let's explore how Tars addresses the key pain points:

High Cost of Customer Service Calls: Tars significantly reduces reliance on costly customer service calls. By automating routine inquiries and providing self-service options, Tars helps minimize the need for customers to make phone calls, resulting in reduced costs associated with call center operations.

Long Wait Times for Customers on Hold: With Tars, customers no longer need to endure long wait times on hold. Our chatbots provide instant responses, ensuring that customers receive timely assistance and eliminating the frustration of waiting in a queue. This improves customer satisfaction and reduces the likelihood of customer churn.

Limited Availability of Customer Service Representatives: Tars solves the challenge of limited availability of customer service representatives. By automating support processes, Tars can handle a large volume of inquiries simultaneously, providing efficient and scalable customer support. This allows your limited number of representatives to focus on complex issues that require human intervention.

Difficulty in Tracking and Analyzing Customer Inquiries and Feedback: Tars provides comprehensive analytics and reporting features, allowing you to track and analyze customer inquiries and feedback effectively. You gain valuable insights into customer behavior, preferences, and pain points, enabling data-driven decision-making to enhance your support operations and customer satisfaction.

Inability to Provide 24/7 Customer Service Support: With Tars, you can offer 24/7 customer service support, addressing the challenge of limited availability. Our chatbots are available round-the-clock, ensuring that customers can receive assistance at any time, regardless of their location or time zone. This improves customer experience and enhances your organization's reputation for providing reliable support.

Inefficient Use of Resources for Handling Repetitive and Common Inquiries: Tars excels in efficiently handling repetitive and common inquiries. By automating these routine tasks, Tars frees up your resources to focus on more complex and value-added support issues. This optimizes resource allocation, improves productivity, and enhances the overall efficiency of your customer support operations.

Features: Train Chatbots on Your Private Knowledge Base using ChatGPT Technology: Tap into the power of your existing resources to effectively train chatbots. Support for Multiple Knowledge Bases: Utilize various knowledge bases, including your website's FAQ pages, training manuals, support call transcripts, and more. AI Safety: Our integrated safety engineering ensures that chatbots adhere to specific guidelines and resources, providing accurate and dependable information. AI Powered Intent Detection: Tars leverages cutting-edge AI to detect user intent, delivering exceptional conversational experiences. One Shot Learning: Our AI models require significantly less training data compared to previous methods, saving you valuable time and effort. Personalized Experience: With precise intent detection, our AI-powered system provides tailored experiences, enhancing customer satisfaction and fostering loyalty.

WhatsApp Marketing Suite: Extend your reach and engage customers wherever they may be. Chatbot Assistants: Deploy automated virtual assistants on WhatsApp, delivering personalized experiences directly to your customers' devices. Ongoing and One-time Campaigns: Trigger automatic notifications based on specific conditions or send manual notifications to segmented audiences.

Native Live Chat: Instantly connect with high-intent leads and provide real-time support. Engage: Customize your engagement on high-intent pages to effectively capture leads. Support: Offer multi-agent, real-time support for complex customer queries. Integrate: Incorporate a 'Connect With Live Agent' button within Chatbot Assistants to escalate L2 queries that require human assistance.

SMS Marketing Suite: Elevate your SMS communication with interactive conversations. Two-Way Messaging: Engage customers through automated conversations, going beyond traditional no-reply SMS. Multiple Use-Cases: Interact with customers via SMS Chatbots to facilitate customer acquisition, lead generation, and lead nurturing.

Contact us today to learn more about how our automation solutions can benefit your public sector organization or medium to large-scale enterprise.

Tars AI

by TARSENSE TECHNOLOGIES PRIVATE LIMITED