Talkdesk Microsoft Teams Connector
by Talkdesk, Inc.
Microsoft Teams integration to Talkdesk that enables directory and direct routing
Unify your contact center with the rest of your enterprise
Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communications solutions, making it easy to orchestrate talents and expertise across your company.
Key features
Simple Collaboration
When a complex question requires expert assistance, agents easily can search and click-to-call Teams users to join the conversation all within the Agent workspace.
Frictionless Routing
Provide secure SIP trunking between Talkdesk CX Cloud and Teams via Direct Routing for seamless transfers & conferences between Microsoft Teams and Talkdesk users.
Real-Time Alerts
Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.
Maximize Cloud Investments
Connect Microsoft Teams with Talkdesk and add the power of the fastest growing collaboration solution in the industry to Talkdesk CX Cloud.
