https://store-images.s-microsoft.com/image/apps.53853.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.c484a062-072c-41f1-ba5d-d6e595424c24

SymphonyAI Service Management

by SymphonyAI

Deliver delightful service experience powered by AI

Redefine user experience and unleash productivity with AI-powered IT and enterprise service workflows with a future ready platform. SymphonyAI Enterprise IT Service Management is an enterprise grade application built on an extremely scalable architecture. The built-in Design Studio and widgets gives IT teams powerful tools to rapidly design and customize the application to meet rapidly changing enterprise needs and requirements. SymphonyAI Enterprise IT Service Management adheres to global security standards and compliance for privacy and customer data security.

Unlock new possibilities with SymphonyAI Enterprise IT Service Management
  • No-code/ low-code customization with Design Studio - SymphonyAI Enterprise IT is fully customizable with simple drag and drop controls and action widgets. Create your own personas and themes to meet business requirements or have your own record ID for incidents/ service requests.
  • Enterprise grade multi-tenancy - The SymphonyAI Enterprise IT architecture supports three tiered multi-tenancy and domain separation to design specific service portals for multiple distinct customers, departments, or business units, each one of them isolated in terms of data and performance.
  • Persona-based user dashboards - The dashboards give users access to pertinent data and features specific to their needs and role. Dashboards are central hubs where users access, interact, and analyze data, tools, and apps relevant to their job. SymphonyAI Enterprise IT Service Management has persona-based dashboards for end-users, analysts, and administrators.
  • Reporting and analytics - SymphonyAI Enterprise IT Service Management provides comprehensive visualizations, performance metrics and in-depth analysis for improved business outcomes and data-driven decision-making.
  • Multi-level hierarchy - SymphonyAI Enterprise IT Service Management supports businesses of all sizes. Support for sub-domains ensures the optimized setup of SymphonyAI Enterprise IT Service Management for MSPs and large organizations.
  • Multi-language setup - Multi-language features allows global reach and seamless communication. SymphonyAI Enterprise IT Service Management offers both online and offline translations for comprehensive language support.
  • Business rules - Automate manual tasks or create new records or send notifications using business rules.
  • Enhanced security - SymphonyAI Enterprise IT Service Management uses enhanced security, including role-based access and encryption at both the form and field levels with built-in validation capabilities ranging from feature preview prior to deployment to PII encryption.
  • Easy integration - Integrate seamlessly with out of box connectors with SymphonyAI Enterprise IT’s integration hub.

At a glance

https://store-images.s-microsoft.com/image/apps.9416.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.8f1aec4b-d692-4bb3-b82f-7980ef0c292d
https://store-images.s-microsoft.com/image/apps.42756.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.20e5db73-3ec5-426f-a99f-0c6485aaeedc
https://store-images.s-microsoft.com/image/apps.9833.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.5d56bb9b-9987-4891-a017-a08ab466d32e
https://store-images.s-microsoft.com/image/apps.51120.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.bbfec917-7a18-4bda-bb12-c3a1cfc63d3f
https://store-images.s-microsoft.com/image/apps.27600.51c35136-9914-4115-84fb-4456db2071d1.24af7f13-f321-40ef-ae6f-34c583e0be12.c3965175-a370-4314-9b84-f40a5b47454d