Tier-1_Connect

Sutherland Connect, built on top of the Genesys on premise core platform, provides an omnichannel customer engagement solution which provides the most advanced features available today. Clients are able to respond to market shifts and new engagement channels quickly, without the worry of future integrations, complexity and ballooning costs. It brings together the very sophisticated engagement platforms that we use to service our customers globally and extends these in a secure, multi-tenant hosted environment. Sutherland Connect’s hybrid model offers features available only in on-premise solutions but in the cloud through an ‘as a service model’. This means that clients can activate and pay for features as they go, without waiting for integration, implementation, and rollout.