STELLA Automotive AI | Dealer

OVERVIEW

STELLA™ Automotive AI is the first single AI platform designed specifically for the automotive industry offering robust reporting, comprehensive analytics, and a sophisticated security infrastructure to safeguard your data. With advanced conversational AI technology, STELLA™ Copilot serves as an intelligent assistant for phone, SMS, and web inquiries that transform customer interactions by efficiently managing simple questions, scheduling appointments, and connecting customers with your team for complex issues. Its omni-channel capabilities ensure customers have multiple communication options to engage seamlessly with your dealership.

STELLA offers products ensuring your dealership never misses another call or opportunity. With proficient call handling with every call and communication, STELLA empowers your teams to excel, boosting productivity and enhancing customer satisfaction. STELLA seamlessly integrates with existing dealership software to enhance dealership experience, attract new customers, and retain existing ones.

PLATFORM HIGHLIGHTS:

• Answers all calls on the first ring, 24/7/365

• Unlimited calls handled simultaneously

• Intelligent, personalized conversations

• English and Spanish call handling

• Whisper technology for seamless call transfers

• Consistent, branded experience

• Eliminates hold times and inconsistent service

• Customizable to meet any unique dealership needs

• Configurable and scaleable for any size dealership or group

• Complete transcription of all customer calls

• Compliant with SOC-2 and GLBA Standards

• Strict data privacy exclusively for your dealership

Experience it all in one platform.

STELLA™ RECEPTION

STELLA™ Reception operations like a live person answering calls with friendly, natural language, monitors lines, provides friction-free, efficient call routing based on name, department, role, or topic connecting customers to the right person immediately, takes messages, and transfers to text if your staff is unavailable. Experience precise and professional call handling with STELLA™ Reception—where every interaction is handled with speed and intelligence.

STELLA™ SERVICE

STELLA™ Service automates the service booking process. It’s your dealership’s 24/7 frontline service assistant, handling every inbound call with speed, precision, and a touch of human-like intuition. Every call is answered on the first ring, day or night, freeing up staff for revenue-generating activities. Customers can book, confirm, and manage appointments autonomously, seamlessly integrating with your Service Scheduler or Dealer Management System (DMS).

STELLA™ PARTS

STELLA™ Parts utilizes conversational AI to efficiently search for OEM parts, accessories, and aftermarket components. Customers receive quick access to detailed part information, including any additional parts that may be needed for installation. Meanwhile, Dealer Parts Connect links customers with local OEM-certified dealers for the installation for parts purchased online through OEM websites.