Service Desk allows IT technicians to provide top-tier technical support to internal users, contributing to a more efficient and streamlined approach to incident management and service requests by providing seamless access and remote support to devices.

Create tickets to visualise tasks through multiple Support Channels, streamline workflows, and effortlessly manage issues raised whilst establishing direct communication between an IT technician and a user through the 'responses' feature.

Configure automated processes to perform actions against Service Desk based on specific triggers and criteria. For example: An automation can be configured to email technicians when a high-priority ticket is created, ensuring a swift resolution.

SLA Alerts can be configured to indicate a potential breach of the Service Level Agreements (SLAs), with the functionality to send email notifications to Technicians when nearing an SLA breach.

Senso Service Desk

by Renato Software