Issues & Grievance Management (IGM) App

Adya's Issues and Grievances Management (IGM) App is essential for ONDC network participants, ensuring protocol adherence and enhancing transparency and customer satisfaction. Functioning as a standalone app or integrated seamlessly into any seller or buyer apps across domains, it streamlines issue capturing, tracking, and resolution with standardised escalation procedures and promotes interoperability across various buyer and seller apps.

Key Features and Benefits:

• Quick Onboarding: Launch your seller app in just 1 day, significantly reducing the traditional 18-month timeline for app development and deployment. Our ready-to-use templates and APIs make the integration process smooth and efficient.

• Stand-Alone or Integrated: Ideal for businesses with existing Buyer or Seller apps.

• User Roles and Access Management: Efficient management of user roles and access levels.

• Performance Reporting: Comprehensive performance reports for issue resolution.

• Ticketing Module: Advanced ticketing system for managing issues.

• Ticket Routing: Automated ticket routing for efficient resolution.

• Communication and Notifications: Seamless communication and notifications for all stakeholders.

• Flexible Cloud and Infrastructure Options: Pick your cloud service, server types, storage options, and performance settings to match your enterprise needs. This flexibility ensures you have the optimal infrastructure for your business.

• Rapid Adaptation to ONDC Protocols: Stay ahead with technology that adapts swiftly to the evolving ONDC protocols. Ensure your app remains compliant and up-to-date with the latest standards and requirements.