With call analytics for Microsoft Teams Phone you gain valuable insight into inbound and outbound customer communications. Drive team performance, understand your customers and manage service levels to maximise revenue and improve customer experience.

Call analytics helps organisations of all sizes manage communications throughout their call center and customer-facing teams. Get the insight needed to monitor call activity, staffing levels and performance. Filter calls, select dashboard views and create wallboards to keep everyone informed.

Key Benefits

- Drive individual and team performance

- Understand your customer engagement

- Manage service levels

Key Features

- Web-based delivery: seamless usage anywhere

- Intuitive dashboard with multiple views

- View individual, team or organization call performance

- Comprehensive metrics on users, auto attendants and queues: call tolerance, busy periods, missed calls

- Set targets/ KPIs for contextual insight

- Unreturned missed calls list streamlines callbacks

- Create/share/project wallboards

- Visualize end-to-end call journeys

- Teams status summary

- Compliance audit log, caller ID masking

- Microsoft 365 sync automatically adds users/groups

- Simple permissions/access management

- Comprehensive knowledgebase

- 24x7 support

What Our Customers Say

“The call information from Analytics 365 is hugely valuable for the team that looks after supporter experience. This group picks up the calls to our main number, talking to wish families, children, major donors or individual givers. They can now understand how many inbound calls are handled, the length of calls and see those that are missed. With insights into how long each team member spends on calls, the number of calls they answer, and who those calls are with, we can also spot if one group spends more time interacting than others. This may indicate that they need more training to manage specific queries.”

Technology and Workplace Manager at Make-A-Wish UK

Awards and Certifications

- ISO/IEC 27001:2015

- ISO 9001:2015

- “Best Call Management Solution”, Comms National Awards 2023

- Microsoft-certified solutions partner

About Tollring

Tollring is a global market-leading software developer of cloud communications analytics, data visualization and business intelligence tools.

Get Started Today

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Analytics 365 Call Analytics

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