Revolutionize Customer Interactions with the Only Azure-Powered Contact Center Solution

Transform your customer engagement with our cutting-edge contact center software—designed from the ground up to exclusively leverage the power of Microsoft Azure and Azure Communication Services.
As the world’s first contact center solution built entirely on Azure and its Azure communication service, it offers unmatched scalability, reliability, and performance, delivering the same quality and trust you expect from Microsoft Teams.

Key Features:

• Unified Customer View: A single-pane-of-glass interface consolidates all voice-based customer interactions, seamlessly integrating with any CRM or third-party service for enriched customer context.
• AI-Powered Capabilities: Leverage Azure’s advanced AI features for real-time transcription, text-to-speech, sentiment analysis, and predictive insights. Automated reporting and analytics ensure data-driven decision-making.
• Call Recording & Transcription: Capture every interaction with crystal-clear recordings and real-time transcriptions.
• Real-Time Wallboards & Queue Insights: Monitor operations with live metrics and detailed queue analytics to optimize performance.
• Advanced Routing: Skill-based routing, VIP prioritization, and dynamic call grabbing ensure customers are always connected to the right agent.
• Comprehensive Reporting: Generate advanced reports for performance tracking, compliance, and strategic planning.
• Scalability Without Limits: Built on the same robust infrastructure as Microsoft Teams, it handles high call volumes effortlessly without compromising quality.
• Intelligent Agent Tools: Que positions, breakout, overflow, follow the sun, and much more services included. Real-time customer sentiment and interaction summaries.
• Enhanced Customer Experience: Callback options to reduce waiting times, Omnichannel readiness with the ability to expand to chat, email, and social media support.
• Simple, User-Friendly Design: An intuitive interface allows agents and supervisors to access all tools and insights without steep learning curves.
  
  

Flexible, Cost-Effective Pricing: Pay-Per-Use Model

Unlike traditional contact center solutions that rely on expensive, inflexible licensing models, our platform offers a pay-per-use pricing structure. This means you only pay for what you use, allowing businesses of all sizes to scale cost-effectively without overcommitting to long-term contracts or unnecessary overheads.
Whether you're handling fluctuating call volumes or managing steady growth, you’ll always stay in control of your costs.

Why Choose Purple+?

• Scalable & Reliable: With Azure’s global infrastructure, you can effortlessly scale as your business grows without worrying about server capacity or call quality.
• Microsoft Teams Trust: Built on the trusted voice infrastructure of Microsoft Teams, ensuring the same high-quality audio experience for your customers.
• Future-Ready: Always stay ahead with regular updates leveraging Microsoft’s evolving Azure technologies and AI innovations.

Purple+ offers the necessary tools to create outstanding customer experiences for both growing businesses and large enterprises. Whether you're a startup or a global organization, our platform adjusts to meet your requirements.
Experience the future of contact centers with our Azure-native solution. Contact us today and elevate your customer interactions!