Automated Order Processing

An incredibly fast, scalable solution, Lucy automation handles the PDF orders your customers send via email. Around the clock, emails are opened, purchase orders are read, and sales orders are created in your ERP. Ready to pick, pack, and ship in seconds. No errors, no down time, no late orders, no overtime.

Benefits

• Quick and easy set up. No hardware to install, no months-long implementation cycle. Be up and running next week.
• Improve order fulfilment times by eliminating manual order entry. Watch customer satisfaction levels surge.
• Reduce cost-to-serve by eliminating the need for expensive Customer Service reps to do repetitive data entry.
• Streamlined order processing around the clock, 24/7. Weekends and holidays are irrelevant. Whatever time of day or night your customers send orders, Lucy is there to processes them.
• Provide the kind of customer experience you dream of. Lucy sets your Customer Service reps free to engage with customers, instead of spending time punching in orders.

Features

• True integration to Microsoft Dynamics 365 Business Central. Order data is validated before it’s allowed into your ERP.
• Automatic Price Acceptance. Lucy follows your unique business rules around price variances and how to handle them. You just set and forget.
• A.I. means those inevitable customer mistakes are spotted, corrected, and remembered for next time.
• Complete event log of every interaction with each order = audit trail compliance.
• Full support for system-generated PDF files. Lucy leaves scans, faxes and other document types for your Customer Service team to process.

Pricing

Supported Editions

This app supports the Essential and Premium editions of Dynamics 365 Business Central

Supported Countries

United States, Australia and New Zealand.

Supported Languages

The app is available in English (United Kingdom).