Shobdo is a speech keyword spotting solution that provides brands with actionable insights by recognizing specific words and key phrases from audio recordings (e.g.: conversations between sales representatives and customers, call center recording, specific set of instructions, or any important business conversation) through machine learning models.

How it works

Identify key phrases or keywords you want the AI to recognize. For example: brand names, position statements, value propositions, etc
Record and collect audio clips consisting of those elements
Annotate audio clips to identify the elements and feed the annotated data to machine learning models
Train, build, and optimize machine learning models to recognize selected keywords and key phrases
AI models will recognize the keywords and key phrases in live market communications
Analytics models will generate specific, actionable insights from the data

Who can benefit?

Fast-moving consumer goods (FMCG) brands can measure and optimize efficiency of communication between sales representatives, retailers, and customers
Organizations with large call center operations can detect what triggers common customer complaints and find ways to mitigate the issue by finding the right set of keywords to ensure a positive customer experience
Banks can implement this solution to build a database of common verbal queries and request by clients and then use them to automate services
Increase efficiency of keyword-assisted electronic home appliances

Shobdo – Speech Recognition AI

by Intelligent Machines Limited