Infosys Live Enterprise Application Management Platform is a platform-centric approach for AMS services that helps accelerate the development of an AMS platform that suits the client’s context. It makes application management agile, intelligent, integrated, and business outcome-driven using Microsoft integration products on-premise, and/or considering Azure. The offering is unique and differentiated in many respects:

Live Enterprise Application Management Platform provides the right combination of Azure services, best-of-breed commercial off the shelf products as well as open-source software and in-house tools to make AMS services agile and business outcome-driven for faster time to market and better value realization
Live Enterprise Application Management Platform helps navigate to an Agile, DevOps driven Digital Application Management
Live Enterprise Application Management Platform applies technologies like Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Conversational AI, Cognitive automation along with processes like Agile and DevOps-and micro-services architecture to make IT operations efficient
Close collaboration with Microsoft on AMS offering solution

Some of the key features include the following:

Models Customer Journeys and Value Streams to create Live Enterprise with its Business Control Center
Builds Knowledge Graphs using Digitized Knowledge Models of the Business & Application Support Processes
Predicts, decides the next-best-action & diagnoses with its Digital Brain powered by Big Data Analytics (Spark, Hadoop) & Stream Processing Tech (Kafka, Spark Streaming, Storm)
Provides self-service for high first call resolution and faster responses
Leverages Bots for Automated Incident Response
Motivates Support Engineers and influences their behavior with Gamified IT Support Tasks
Fully integrated with Azure services Ecosystem

Infosys Live Enterprise Application Mgmt Platform

by Infosys Ltd