The Post Call Analyzer is a comprehensive solution designed to revolutionize the way organizations interpret customer interactions within their call centers. By leveraging advanced algorithms and machine learning capabilities, this innovative application offers deep insights into every aspect of post-call data, empowering organizations to make informed decisions that drive efficiency, performance, and customer satisfaction.

Key Features:

Transcriptions:

Effortlessly obtain precise transcriptions of every conversation, regardless of the channel. Our platform ensures comprehensive and accurate documentation, allowing you to revisit and analyze interactions with ease.

Sentiment analysis:

Understand customer attitudes and perceptions with advanced sentiment analysis. Gain valuable insights into customer satisfaction levels, agent performance, and areas for improvement, empowering you to enhance the overall customer experience.

Call Categorization:

Efficiently categorize conversations based on relevance and type with our intelligent call categorization feature.

Summary Generation:

Extract key insights from call recordings and chat history with our intelligent summarization feature. Get a concise overview of each interaction, enabling quick identification of important outcomes and actionable insights.

AI Post Call Analyzer

by Global Wavenet Pte Ltd