An End to End Post Payment Audit digital solution for retailers

Genpact Post Payment Audit tool is designed to drive end to end audit and recovery activities on one flexible cloud based platform including generation of business insights. Leveraging advanced data analytics these audits meticulously examine large volumes of payment data to detect anomalies, duplicate transactions, overpayments, and non-compliant payments that standard reviews may overlook. The audit engine has been trained on multiple leakage models to identify leakage scenarios in a retail environment ranging from allowances, volumes, margin loss, damages and other retail audit scenarios. This sophisticated analysis not only recovers lost funds but also provides predictive insights to prevent future issues, leading to a reduction in operational costs and enhanced financial control.

Built for retail audit, Genpact Post Payment Audit tool is backed by more than a decade of Genpact’s experience in the retail industry. The application enables secured data transfer and going through data modeling and analysis followed by exception allocation to audit team members, review of audit status and claim governance process through dynamic workflow. The application is customizable and facilitates multi-lingual support for your global requirements.

The solution can be implemented without major disruption to business as usual. You can opt to run it as a managed services model where you provide us your data and our teams will audit and recover savings for you or host it on a cloud environment of your choice.

The application supports the following audit activities through its end to end integration:

Data Ingestion – this is a combination of structured and unstructured data sets comprising of sales, purchase, master, invoicing and other data sets relevant for retail audit. The frequency of data ingestion can vary based on Audit Gantt chart.
Data Analytics – Our data engineering and audit experts help tweak our audit models to analyse your data and identify sharper exceptions. The engine also learns from false positives over audit cycles and focuses to reduce false positives.
Audit and Exception Management – Module helps allocate exceptions to audit team, track competition status and flag exceptions
Claims Module – Claims can be raised from the audit module directly to suppliers. The details of the claims are pre-populated based on details available in data sets. The claims can be customized based on your requirements.
Claims Governance – Monitoring the status of claims, supplier responses and responding to supplier queries through a dynamic built in workflow.
Recovery Insights – Customizable business insights cockpit which provides intel on recovery areas, root causes, trends, volumetric information and other relevant details of the audit program. The insights can be shared across merchant and other groups.

Post Payment Audit and Recovery Application for Retailers

by Genpact