Minimise physical queues and crowded waiting rooms with this queue management solution from Five Faces.

Use Cases

Capabilities

Check-in options including mobile, kiosk and assisted to reduce physical queues
Consumer/patient passports can be added to their Apple or Android wallet for instant check-in
Allow people to wait in their location of choice using callbacks
Automated messaging to notify people of appointment delays
Real-time visibility of staff of queue status and location of each visitor, from check in throughout the journey
Ability for staff to configure workflows and streamline processes to suit the specific needs of each site
Local configuration for queue control, such as the ability to limit the number of people checked-in and waiting at any one time
Workflows can accommodate both walk-in and pre-booked appointments

Technical Details

Part of a united technology set with a consistent user interface for patients and employees, allowing healthcare providers to take a platform approach. Can be extended easily to further use cases and capabilities, such as Visitor Management and Digital Signage (including queue calling displays).
Easy integration, conforms to the OpenAPI Specification (OAS) and bi-directional HL7 and FHIR
Self-service configuration to speed up change management and reduce vendor reliance
Accessible patient interface that conforms to WCAG 2.1AA guidelines
Allows localisation of patient-facing interfaces into languages other than English (including right-to-left languages and non-Latin character sets)
Interfaces are accessible by administration staff, clinicians and patients from PCs, laptops, tablets, or mobile devices. The UI is device-agnostic and mobile-first and can be accessed on any web-enabled device without requiring an app download
Security utilises encryption for data in transit and at rest, secure authentication and authorisation, regular security audits and vulnerability scans, and single sign-on.

Queue Management

by Five Faces