The toughest problem facing IT admins today is a user complaining that "the application or desktop is slow". It usually takes hours or days to determine the root-cause of the issue: is it due to the application, or network, or storage, or infrastructure, or cloud? To be able to answer this question quickly and effectively, IT admins need deep visibility into the application stack (e.g., code-level insights, memory leaks, thread synchronization issues, etc.) and also broad coverage of all the tiers supporting the application. This is what eG Enterprise cloud delivery as SaaS offers - true converged application and infrastructure monitoring, so IT admins can pinpoint issues quickly and effectively.

The key capabilities of eG Enterprise include:

Monitoring the digital user experience when accessing any application: Various types of synthetic monitoring capabilities provide insights into the experience that users are likely to see when accessing different types of applications. Synthetic monitoring is supported for thin client apps, thick clients and web clients. Complementing this are real digital user experience monitoring capabilities. For web applications, real user monitoring is implemented using JavaScript integration. API-level integration with different application technologies allows eG Enterprise to track the experience of users of different application technologies. For example, for Citrix access, eG Enterprise monitors user experience KPIs like logon time, application launch time, screen latency, bandwidth usage, line speed available and more.
Tracking the performance of every layer and every tier of the service delivery chain: To troubleshoot any user experience issues, it is essential to understand the performance of every layer and every tier of the service delivery chain. eG Enterprise includes a universal agent technology that includes out of the box monitoring support for over 200 application and infrastructure technologies including web servers, database servers, cloud subscriptions, network devices, security equipment, middleware, application servers, containers, virtualization platforms, storage technologies and more. Code-level monitoring using byte-code instrumentation is also supported so detailed, distributed tracing of web transactions is also supported for Microsoft .NET, Java, PHP, Node.JS and other technologies.
Automatic performance correlation and root-cause diagnosis technology: A patented root-cause diagnosis technology in eG Enterprise allows it to auto-discover the many dependencies in an IT infrastructure (e.g., VM to VM, VM to physical machine, VM to application, application to application, etc). Dependency information is then used to correlate between alerts and highlight where the root-cause of an issue lies. The result - faster diagnosis, lower MTTR, and improved user satisfaction.
Use empirical data to provide recommendations for right-sizing, capacity optimization and planning: A variety of trending, reporting and forecasting capabilities can assist IT architects among others. Learn how and where to optimize capacity, how to cut down cloud costs and how to right-size for optimal performance and ROI.

Get started with our cloud service in minutes. No reboots needed. Licensing is simple - based on server OS, not on CPU, cores, sockets, etc. Integrate with any ITSM tool like ServiceNow for automated incident management.

Thousands of customers worldwide rely on eG Enterprise to enhance user satisfaction, improve IT service performance, enhance efficiency of IT operations teams and to deliver tangible ROI for their businesses.

eG Enterprise Application / Infrastructure Monitoring & Observability Service

by eG Innovations