osTicket - SurPaaS OpenSaaS

OSTicket is support ticket management system which provides a solution for small and medium organizations.

It provides the ability to custom define the data collected from your customers on problems, so that you can utilize the ticket workflow and notifications to follow up appropriately in a timely and efficient manner. You can create notifications on different channels to funnel specific types of issues, or tickets for specific products to the right people. Reports and statistics are available for management so that the overall state of issue/ticket handling is tracked and can be understood so you can monitor and adjust to optimize your customers experiences.

It seamlessly integrates inquiries created via email, phone, and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize, and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Features

Features supported are listed below:

• Custom Fields
• Custom Columns and Queues
• Ticket Filters
• Configurable Help Topics
• Agent Collision Avoidance
• Assign, Transfer, & Referral
• Auto-Responder
• Thread Action
• Service Level Agreement Plans
• Customer Portal
• Advanced Search
• Agent Task Creation

OSTicket is transformed into a SaaS application by Corent SaaSOps platform. SaaSOps provides the management capabilities that enable the application to be marketed and operated as a service, allowing you to simply subscribe and have the full application capabilities in the secure and reliable Azure environment.