Virtual Assist

Virtual Assist is a virtual triage tool that empowers your team to connect with customers or staff in the field through any smart device, no app required. Triage issues or complete assessments swiftly, safely, and securely, without wasting time and money on travel. Designed for simplicity, Virtual Assist consistently achieves a 9.5+/10 Customer Satisfaction Score.

It’s impossible to accurately assess a fault or claim on a phone call, and site visits waste precious time and resources. Virtual Assist allows teams to see what is happening on-site in real-time with secure, high-definition video streaming. Teams can instantly connect with remote customers or team members to provide help, assess damage, verify work, or complete site inspections, all without leaving their desk. Unlike traditional video streaming solutions, Virtual Assist is equipped with enterprise-grade data security and does not require a frustrating app download or login details to connect. We're trusted by the largest insurers, insurance suppliers, brokers, and utilities in Australia and New Zealand. 

Connecting to your customers has never been simpler. Our easy-to-use software can be used by anyone in your organisation, and can be used for a wide range of tasks like support triage, assessments and quality assurance. We include handy tools like geo-location and PDF reports, so you can verify the job is where it should be, and quickly build professional reports with your company logo. What's more, our secure platform stores all phone calls, video, reports and images in a central location, making it easy to access your data whenever you need it. 

Benefits to Virtual Assist:

• Reduce travel time and costs by completing work remotely

• Reduce project, or claim lifecycle by up to 80%

• Verify the work being completed by trades
• Increase speed and accuracy of issue management 

• Skyrocket customer experience and satisfaction 

• Mitigate risk and increase safety for you and your customers

1. Set up a new session in Virtual Assist

2. Send your customer an SMS with a link to share video

3. Start streaming!