Genesys Cloud Contact Center for Dynamics 365

Enhance your Dynamics 365 with added capabilities of contact center and enterprise communications by adding rich functionality of Genesys Cloud. Transform your dynamics 365 app with integrated help desk, customer services and sales across channels as voice, chat, email and Instant messaging. Appxconnect for Genesys Cloud provides native integration between Genesys Cloud and Dynamics 365, Business users get the best of the award-winning contact center solution from Genesys, and Microsoft Dynamics 365 to fully manage customer engagement from a single interface.

Appxconnect integrates Genesys Cloud using Microsoft's Channel Integration Framework methodology.The fully embedded Genesys Cloud controls enable management of customer interactions, user's availability status selection and management, click-to-dial for fast customer follow-up, and on screen search for quick customer data look up — all on a single pane. Other enterprise communication features include capability to handle queuing, routing, skill based, predictive dialing, measuring and reporting. Other advanced communication and collaboration tools include synchronized data and customer info pop up tagging relevant entities in Dynamics 365 ensuring faster responses, better experience and an enhanced productivity.