DaVinci for Microsoft Copilot
by AMC Technology-DaVinci
Unite Copilot with your contact center apps to modernize experiences and leverage generative AI
Boost AI adoption, productivity, and customer satisfaction with the DaVinci AI Starter Kit for Microsoft Copilot. Backed by 30+ years of AMC expertise, it ensures scalability, data security, and unmatched customization.
Why Choose DaVinci for Microsoft Copilot?
Comprehensive Integration
DaVinci connects Microsoft Copilot with leading CRMs like Salesforce, Microsoft Dynamics 365, SAP, ServiceNow, Zendesk, Oracle, and EPIC. It also integrates effortlessly with communication tools, including Microsoft Teams, Genesys, AWS, Cisco, NICE, RingCentral, Twilio, and more.
Secure and Scalable
With over 30 years of experience in secure contact center solutions, DaVinci prioritizes data control, compliance, and protection. DaVinci integrates seamlessly with Microsoft Copilot Studio, giving your business total ownership and control of your data. Customize how your data is stored, shared, and used while avoiding pre-built solutions' limitations and security risks.
Ease of Implementation
DaVinci is built for simplicity with low-code/no-code deployment, enabling smooth platform integration and minimizing downtime. Whether orchestrating complex customer interactions or implementing new features, DaVinci ensures an efficient, hassle-free process.
Common DaVinci for Copilot Use Cases:
AI-Generated Verification: Enhance security with AI-powered PII and voice biometrics verification, ensuring secure customer interactions and accurate information sharing.
Auto-Qualify Leads or Cases: Leverage transcription summaries and sentiment analysis to score leads and prioritize cases, enabling reps to focus on high-value opportunities.
Train AI with Internal Business Data: Optimize decision-making and workflows by training AI models with internal data, allowing for precise customer insights and agent recommendations.
Real-Time Transcription: Capture and analyze conversations in real time, improving documentation accuracy and providing actionable insights to agents and supervisors.
Agent Assist: Empower agents with AI-driven suggestions and decision-making tools that streamline tasks and boost response times.
Interactive Voice Applications (IVAs): Modernize customer interactions with advanced, context-aware voice applications that integrate seamlessly with your systems.
Automated Agents: Automate repetitive tasks with smart bots, allowing agents to focus on complex and high-value interactions.
Product Details
By combining the power of the DaVinci Toolkit with Microsoft Copilot, your contact center can achieve new levels of efficiency, accuracy, and customer satisfaction. Get started with AI today and transform your operations with cutting-edge technology.
- Completely Customizable: The platform can be extended, enhanced, or customized quickly for any customer use case.
- Own The UI: Full control to customize or add new functionality as it rolls out to different end-users.
- Seamless Integration: Connects with all major CRM and communication apps.
- No/Low-Code Deployment: Easy to deploy across multiple communication channels, ensuring a seamless transition.
- Real-Time Contextual Assistance: Provides real-time awareness and insights tailored to each customer interaction, helping agents streamline tasks and improve productivity.
- Dynamic, Context-Driven Support: Ensures each interaction is relevant and productive, saving time and enhancing operational efficiency.
- Data Security: Offers robust data control features to ensure compliance and protect against data breaches.
- Flexible Framework: Allows for continuous adjustments to workflows, AI models, and integrations to meet changing business requirements.
- Scalable and Adaptable: Flexible framework that evolves with your business needs, ensuring long-term value and efficiency.
What’s Included:
- Microsoft Copilot License for 30 days
- DaVinci Agent Licenses for 30 days (Provided by AMC Technology)
- Up to 5 hours of expert support installation, setup, and orchestration of AI-driven use cases with Copilot
At a glance
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