ControlUp for Desktops

ControlUp for Desktops provides IT teams with an unparalleled ability to proactively manage and optimize both physical and cloud-based endpoints, ensuring a seamless and highly productive digital employee experience (DEX). This robust platform delivers real-time monitoring, intelligent automation, and deep optimization insights across a diverse range of operating systems, including Windows, macOS, Linux, and ChromeOS devices.

Key Capabilities in Detail:

• Complete Visibility and Experience Insights: Gain a holistic view of your IT environment with comprehensive real-time monitoring of endpoint, network, and application performance. Track critical metrics such as CPU load, memory usage, Wi-Fi signal strength, and network latency. Beyond technical metrics, ControlUp provides invaluable insights into application usage patterns, employee sentiment, and the digital experience for essential unified communications tools like Microsoft Teams and Zoom, helping to pinpoint exact areas of friction by location, device, OS, and user.

• Automated Troubleshooting and Remediation: Shift your IT operations from a reactive to a proactive model. The platform offers intelligent, proactive notifications that alert IT teams to potential issues before they impact users. With capabilities like remote desktop shadowing and live session control, coupled with a vast library of built-in community scripts and the flexibility to create custom automations, ControlUp significantly minimizes support tickets and rapidly resolves problems.

• Automated Optimization: Drive IT efficiency and reduce operational costs through advanced automation. Implement proactive synthetic testing to validate system health and performance. ControlUp automatically remediates common endpoint issues and intelligently applies resource-saving rules, leading to optimized system performance, reduced downtime, and lower support overhead.

As a foundational component of the ControlUp ONE platform, ControlUp for Desktops is part of an all-encompassing digital employee experience solution designed to monitor, optimize, and secure your entire IT infrastructure. It empowers IT professionals to identify and resolve issues swiftly, often before they even register as a problem for the end-user, thereby guaranteeing uninterrupted workdays and fostering a significantly more productive workforce.