Transform Your Contact Center with AI-Powered Performance Management

AmplifAI is the leading AI-powered platform purpose-built for contact centers, delivering automated quality assurance, intelligent coaching, and performance management that helps organizations improve critical metrics like CSAT, first call resolution, and agent productivity—while reducing operational costs.

Why Contact Centers Choose AmplifAI

Traditional contact center management relies on broken manual processes. Supervisors spend countless hours on data analysis, hoping they identify the right coaching opportunities, and hoping their coaching actually improves performance. AmplifAI changes everything by automating the analysis and connecting insights directly to actionable coaching and recognition.

Key Capabilities

Automated Quality Assurance: Analyze 100% of customer interactions with AI-powered Auto QA. Simple interactions are automatically scored while complex cases trigger human review—ensuring nothing falls through the cracks and your QA team focuses on high-value work.

AI-Driven Coaching and Next Best Action: Transform quality and service insights into targeted coaching actions. Our platform identifies performance gaps, creates AI-generated coaching plans, and tracks effectiveness—so supervisors know exactly what to coach and whether it's working.

High Performer Persona Modeling: Understand what your best agents do differently. AmplifAI builds dynamic models of top performers, then provides actionable recommendations to help every agent move toward that benchmark.

Recognition & Gamification: Drive engagement with personalized recognition based on real achievements. Data-powered games and real-time leaderboards keep teams motivated and focused on the right behaviors.

Unified Performance Analytics: Bring all your contact center data into one place. Connect calls, chats, surveys, CRM data, and more to get a complete picture of what drives success—with role-based dashboards for agents, supervisors, and executives.

Powerful Results

Organizations using AmplifAI achieved:

• Improved NPS scores
• Better First Call Resolution rates
• Faster Average Handle Time
• Significant savings on QA resources, manual reporting, and data analysis

Enterprise-Ready Integration

AmplifAI integrates seamlessly with your existing technology stack through 150+ cloud API connections, including leading CCaaS platforms like Genesys, Five9, NICE, and more. Our agnostic data integration minimizes IT burden while maximizing data visibility.

Trusted by Industry Leaders

AmplifAI is recognized by Gartner as a Cool Vendor for Customer Service technology, CMP Research as a leading provider of Auto QA and QM technology, and is trusted by leading brands in financial services, healthcare, travel and hospitality, and more.