https://store-images.s-microsoft.com/image/apps.37785.be7c2792-01b1-4a57-b916-7842a3e59d46.62512da0-1067-491d-9639-89998b5684aa.effa21ea-b66c-4bf5-89f6-0d88a1795880

Call Journey Ci Uncover Automated QA

by Call Journey

Automatically score each call to measure agent performance. Automatically score each call b

By analyzing customer contacts, Ci Uncover Automated QA: 1. provides insights into agent performance and areas for training and improvements 2. correlates agent performance against key reasons why customers are making contact 3. identifies areas where customers are dissatisfied and matches them against agent performance

At a glance

https://store-images.s-microsoft.com/image/apps.46206.be7c2792-01b1-4a57-b916-7842a3e59d46.62512da0-1067-491d-9639-89998b5684aa.06708685-2db1-4cdc-b62d-c606dc0b6411
https://store-images.s-microsoft.com/image/apps.62421.be7c2792-01b1-4a57-b916-7842a3e59d46.62512da0-1067-491d-9639-89998b5684aa.541a6299-2d3d-4059-9c9a-4fe8a723eb01
https://store-images.s-microsoft.com/image/apps.53405.be7c2792-01b1-4a57-b916-7842a3e59d46.62512da0-1067-491d-9639-89998b5684aa.45b4ca98-f6d3-446b-86e9-c0074bccc3f4