Expo XT Mitel Call Reporting (ACD & SMDR)

Expo XT Mitel Call Reporting for Power BI is a template app that unifies ACD events and SMDR/CDR into a single, trustworthy analytics layer. It delivers real-time wallboards for queues and agents, cradle-to-grave call journeys, and an ACD-vs-SMDR reconciliation view so leaders can see what happened, why metrics differ, and what to fix. The app installs with sample data for instant exploration; admins then use secure parameters to connect live Mitel MiVoice Business data in their tenant and extend KPIs with standard Power BI tooling. Who benefits Contact center and operations managers, team supervisors, IT and data teams responsible for telephony reporting, and finance leaders who need reliable call metrics without deploying or maintaining a full contact center stack. Customer need addressed Organizations often lack consolidated visibility across ACD and SMDR, struggle to reconcile metric differences, and face the cost and complexity of traditional contact center applications when many users are not full-time agents. Expo XT solves this by providing: -Real-time wallboards for ASA, service level, longest wait, queue depth, and agent state. -Cradle-to-grave call path analytics for transfers, voicemail, and final disposition. -Side-by-side ACD vs SMDR reconciliation with clear variance definitions and a data dictionary. -Power BI-native governance and extensibility in the customer’s tenant, avoiding per-dashboard fees and vendor lock-in. -A fast start: sample data on install, then parameter-based connection to live data with role-based access.