The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Teams, so you can work more efficiently within the enterprise using chat. With Now Virtual Agent you can:

Execute routine ServiceNow actions via chat

Exchange data seamlessly with your existing ServiceNow apps

Find answers to frequently asked questions

Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services Note: Virtual Agent services are available in ServiceNow London release onward. Users must have an active ServiceNow account with Virtual Agent capabilities to use this application in Teams. ServiceNow administrator must setup the integration with teams for using the Now Virtual Agent services across your enterprise. You can contact us at https://www.servicenow.com/contact-us.html

Now Virtual Agent

by ServiceNow