Infobip GenAI Chatbot Building Platform | Answers

Use Infobip chatbot building logic infused by Azure Open AI to build human alike interactions on scale, over your customer preferred messaging channel including WhatsApp, Viber, RCS and others.

Overview

Craft end-to-end conversational journeys with AI

• Conversational AI marketing. Launch conversational campaigns that capture your customers’ attention without any manual heavy lifting.
• Conversational AI commerce. Personalized algorithms to recommend ideal products to customers, showcase product catalogues, and provide buyer guidance that enhances the buying experience.
• Conversational AI support. Provide customer’s immediate reassurance with human-like responses that match your brand’s tone.

Benefits

• Elevate customer satisfaction. Delight your customers with instant replies and personalized recommendations, remove frustration of waiting for an answer, and create loyal advocates.
• Optimize your operational efficiency. Give repetitive tasks to chatbots, increase your productivity and reduce costs.
• Drive revenue growth. Increase your sales through targeted recommendations, improve cross-selling and accelerate time to market with new offers introduced.
• Stay ahead of curve. Differentiate your business among competitors and gain reputation of and innovative company.

Features

• All the messaging channels your customers use for chatting with their friends and family. WhatsApp, Viber, RCS, Voice, Live Chat, Apple Business Messages are just some of the messaging channels you can use to interact with your customers.

• Seamless transfer to live agent in case human needs to take over the query.
• RAG accuracy percentege >95%. Our AI Hub boasts of the industry’s most advanced Retrieval Augmented Generation (RAG) technology, reducing the chances of inaccurate responses.
• Deep understanding and personalized conversations. AI Hub engages in dynamic, multi-turn conversations, naturally transitioning between topics. Our chatbots remember the context, providing a truly personalized experience, creating interactions for every customer.
• Global reach and local speak. Break language barriers with support for over 130 languages. Our in-house language detection and translations ensure accurate communication worldwide.

See our AI projects in practice

Why Infobip?