Upland RightAnswers and Microsoft Dynamic

RightAnswers seamlessly embeds knowledge into Microsoft Dynamics to give agents the answers they need directly in their line of sight whilst handling calls or webchat enquiries, helping them to resolve tickets faster and in fewer steps, improving both the agent efficiency and customer experience.

RightAnswers by Upland software is a powerful, cloud-based knowledge management solution, specifically designed to improve your agent-based and self-service support and to share and connect knowledge throughout your organization.

RightAnswers seamlessly integrated with Microsoft Dynamics offers advanced knowledge authoring capabilities with customizable workflows and automation, extensive analytics and workflows. Being KCSv6 verified, RightAnswers has a toolset that empowers you to create a true knowledge sharing culture. It fulfils the knowledge needs of everyone in your organization – authors, agents and anyone who needs to find knowledge. Automated workflows and notifications in Solution Manager help authors and approvers work more efficiently, making relevant knowledge available at the right time. RightAnswers provides a wide range of article types, from standard articles to forms and decision trees, including the ability to create feature rich articles with embedded videos and images. Knowledge Managers also can manage collections, taxonomies and create custom templates as well as other tools to make knowledge maintenance a simple process. Easily create, manage, and share knowledge among your employees, agents, and customers and watch your productivity levels soar.

RightAnswers Connected Knowledge Management

by Upland Software