RSM Retail Order Inquiries with Copilot

Are you looking for a Copilot offering to revolutionize the quality and efficiency of customer service operations? Having knowledgeable and engaging support agents is key to a customer’s experience. Our Retail Order Inquiries with Copilot tool is valuable for businesses seeking to enhance customer satisfaction by reducing response times, increasing communication accuracy, and lowering operational costs. It addresses the common need for scaling customer service without increasing human resources, making it ideal for companies experiencing growth or high customer inquiry volumes.

Our Retail Order Inquiries with Copilot seamlessly integrates advanced data insights and automation using Copilot Studio (which now includes Power Virtual Agents) within Microsoft Dynamics 365, and addresses several key customer service issues by enhancing various aspects of the customer support process. It significantly reduces inquiry response time by providing automated, accurate responses to common customer queries, ensuring customers receive timely and precise information. The Copilot improves communication accuracy by utilizing real-time data from Microsoft Dynamics 365, guaranteeing that all responses are based on the latest and most relevant information. By leveraging its integration with Microsoft Dynamics 365, Copilot ensures that all customer interactions are rooted in up-to-date data, providing an efficient and seamless customer service experience.

If you are a business with robust customer service needs, like retail chains, e-commerce platforms, financial institutions, and telecommunications providers, this solution is for you. Partner with RSM and take a decisive leap into AI-enhanced productivity with confidence.