Reach International's Customer Feedback App empowers users to effortlessly create and distribute project surveys within minutes. Users can customize their surveys by selecting answer types, formulating questions, and determining their sequence. The app also offers a predefined set of questions for convenience.

Once survey creation is complete, users can schedule the survey's dispatch or automate it with recurring intervals. As responses are collected, users can view all answers in real-time. At the conclusion of the survey period, the app utilizes AI to summarize responses and provide actionable insights for project improvement.

Users can review and acknowledge the summary of responses, ensuring comprehensive understanding. The app also generates project charts for a visually engaging representation of ongoing activities. Additionally, the thank-you page features summaries of all other respondents, along with an overall sentiment analysis for the project once the survey period is finalized.

To unlock productivity and gain better insights in customer feedback tracking and responses, consider the following strategies:

Automate Survey Distribution: Use scheduling features to automatically send surveys at optimal times, ensuring higher response rates without manual intervention.
Utilize Mobile Accessibility: Ensure the survey app is mobile-friendly, allowing users to respond conveniently from any device, which can enhance participation.
Leverage AI Analytics: Implement AI tools to analyze responses in real-time, providing instant feedback and identifying trends or areas for improvement.
Customizable Dashboards: Use interactive dashboards to visualize survey data, making it easier to track key metrics and insights at a glance.
Segment Respondents: Organize respondents into segments based on demographics or project involvement to tailor insights and improve decision-making.
Create Actionable Reports: Generate concise reports that highlight key findings and actionable steps, guiding project teams towards effective solutions.
Encourage Engagement: Foster a culture of feedback by regularly asking for input beyond surveys, leading to richer insights and a better understanding of team dynamics.
Follow-Up Communications: After surveys, send follow-up messages that acknowledge contributions and outline how feedback will influence project decisions, promoting continued engagement.

By implementing these strategies, you can enhance productivity and derive meaningful insights from your survey tracking and responses.

Client feedback

by Reach International