https://store-images.s-microsoft.com/image/apps.43230.3f7d4217-9137-4b73-a1db-ccf026e254a7.44d72053-52a4-4c30-96f4-236cb8dbbc17.f16bd1d5-cacd-4aa0-ac3b-f041403194ec

Public Sector Citizen Engagement Platform

by NKUSI-IT Specialized Services

Our Public Sector Citizen Engagement Platform (PCEP) solution built on the D365 CS & Power Automate.

Our PCEP Solution (Call Center Case Management) is built on the Microsoft Power Automate and Dynamics 365 Customer Engagement platform.

This application is designed for the Global Market to be used by Government Departments' and centralized call centers by enabling call center agents to capture cases using quick create forms and pre-filtered lookups.

The solution allows different business units to capture cases and manage case resolution in a centralized platform.

At a glance

https://store-images.s-microsoft.com/image/apps.13268.3f7d4217-9137-4b73-a1db-ccf026e254a7.44d72053-52a4-4c30-96f4-236cb8dbbc17.07ca3c23-bb79-4ce4-9f26-c365b2c3770e
https://store-images.s-microsoft.com/image/apps.988.3f7d4217-9137-4b73-a1db-ccf026e254a7.44d72053-52a4-4c30-96f4-236cb8dbbc17.68056599-cf18-4573-9540-ce8b247159d1
https://store-images.s-microsoft.com/image/apps.58832.3f7d4217-9137-4b73-a1db-ccf026e254a7.44d72053-52a4-4c30-96f4-236cb8dbbc17.08a07ede-b121-492b-a1ef-b6f99a10c64b