Field Service App – Empower Frontline Workers

The KAISPE Field Service is an AI-based powered app that utilize Azure OpenAI to empowers teams to conduct inspections and services swiftly and securely using devices. It cater various industries, to manage services including facilitating inspections in construction sites, factory assets, infrastructure, and public works scenarios such as vegetation services, electronics & broadband services and more.

Users are enabled to swiftly generate projects and jobs, acquire the best possible routing information for streamlined delivery, start and finish allocated jobs, capture images of customer e-signature and proof of delivery directly through the app and offers additional functionalities.

Here are a few notable features of our solution:

• Real-time cooperation between customer service, customer, and field service squad
• Time logging for jobs with numerous job statuses
• Field service crews can locate customers and navigate efficiently using Google or Bing Maps with smart routing
  
• Helps in managing customer assets and analyze large volumes within the app
• Automated report generation and distribution
• Hassle-free asset management & on-field compliance
• Highly configurable asset inspection checklist
  
• Separate dashboards for field engineers and back office
• Project, job and workforce management
• Streamline management of job users, tools, and equipment with resource management
  
• Optimize stock management, track item usage on jobs, and convert items to customer assets with inventory management
  
• Accurately estimate and streamline field service jobs with field service job estimation
  
• Simplify billing and enhance customer experience with customer billing
  

Supported languages:

*The app is designed to be utilized in multiple languages including French, Arabic, Spanish

Integration:

The app can be easily integrated with Microsoft Dynamics 365 Field Service & Dynamics 365 Finance asset management

Offline capability:

1. Conduct inspections seamlessly, even in areas with limited or no internet connectivity
2. Utilize the checklist feature without the need for an internet connection, ensuring flexibility and efficiency in various environments

AI-powered recommendations:

• AI-powered Field Assistant for field engineers with rapid problem-solving, including voice capabilities
• Tap into Copilot for effortless data searching and summarization, saving time and enhancing efficiency and insight
• Incorporate Copilot in Inventory to instantly check item availability or view fulfillment date
• Generate user-friendly performance reports for field service staff with GenAI, covering job completion, daily workload, equipment/tool usage etc.
  
• Integrate artificial intelligence into a knowledge base to ensure the maintenance of customer assets
• Connected Assets: App seamlessly integrates with an IoT portal for out of box management of customer assets, automated job creation triggered by alerts and notifications, and provides AI-driven suggestions for addressing relevant issues
• Using Generative AI to analyses inspection data, predict potential issues, and provide tailored, proactive maintenance recommendations
• Utilize AI capabilities to automatically identify objects in the image and include them in the report
• Leverage AI competences to detect any anomalies or irregularities on-site from the captured image(s)

Important:

Backend: Our application leverages Microsoft SharePoint as its backend data source for seamless data management and collaboration.

Guide: User manual and deployment guide are included in the application.

Additional options: For further add-ons, integrations, deployment or customization, reach out to us at info@kaispe.com

Support:

• Break fix support after product deployment will be provided and separate contract will be signed.
• Customers will be able to use our Self-service Portal to log their tickets and additional related materials.
• Hotfixes will be provided to the customers without any cost via email.

More info:

Explore KAISPE to learn more about our products and services, including Microsoft D365, Power Platform, and SaaS & PaaS offerings.