https://store-images.s-microsoft.com/image/apps.44093.0e58bab0-b6a8-4dd4-9260-f88f5b5e88fb.ad30f3d3-9fb6-4596-b593-a858b653b1a2.af49c037-aadc-40b0-be46-9d51d68aa235

InGenius - Computer Telephony Integration (CTI)

by InGenius

Fuel new efficiencies with a seamless connection between your phone system & Microsoft Dynamics 365.

Imagine a world where every customer interaction is personalized, efficient, and informed by AI-driven insights. InGenius makes this vision a reality by integrating your Asterisk, Avaya, Cisco, or Genesys phone system with Microsoft Dynamics 365. Our Computer Telephony Integration (CTI) solution bridges communication silos, empowering AI tools to analyze customer behavior and preferences across all channels.

Unlock the Power of Your CRM with InGenius Features

Advanced Call Handling Tools:

  • Screen Pop: Instantly display caller information before connecting calls.
  • Screen Transfer: Effortlessly share caller details and related objects during call transfers.
  • Click-to-Dial: Automatically dial numbers from any phone field.
  • Automated Call Logging: Rapidly log calls with customizable templates and wrap-up codes.
  • Click-to-Create a Case: Automatically create new cases linked to callers.
  • Intelligent Dialing: Successfully connect calls regardless of phone number format.
  • Omnichannel Support: Seamlessly manage multiple channels with Microsoft Omnichannel support.
  • In-Depth CRM Repoing: Combine call data with Dynamics 365's rich customer insights and robust reporting tools for more informed business decision making.
  • (Coming Soon) Transcription Services: Real-time call transcription for improved customer interactions.

Why Choose InGenius?

By partnering with InGenius, you gain a competitive edge in delivering exceptional customer experiences:
  • Enhanced Microsoft Copilot for Informed Decisions: Empower AI tools like Microsoft Copilot with integrated CCaaS data for actionable insights.
  • Deliver Personalized Customer Experiences: Centralize data to enable personalized conversations and reduce wait times.
  • Avoid the Pitfalls of In-House CTI Solutions: InGenius ensures ongoing support and updates, avoiding outdated technology and missed AI opportunities.
  • Enterprise Proven and Flexible: Supports multiple phone systems and complex workflows without desktop installs.
  • Empower AI Transformation: Whether on-premises or in the cloud, InGenius supports your AI journey with a unified customer data platform.

InGenius for Microsoft Dynamics 365 Integrates With:
  • Avaya Aura Communication Manager, Avaya Aura Call Center Elite
  • Cisco Call Manager, Cisco UCCX, Cisco UCCE, Cisco PCCE
  • Genesys Engage, Genesys Cloud
  • Asterisk

At a glance

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