Modern CX for Utilities solution
by Infosys Limited
Enables rapid adoption, faster deployment, reduced TCO, enhanced experience of utilities ops.
The REF-OR-M Modern
CX for Utilities solution offers a pre-configured, end to end reference
solution, tailored to manage comprehensive digital sales and service, to
streamline operations in the utilities sector. The Modern CX for Utilities
solution comprises of end-to-end process flows for contact and premise
management, IoT-enabled smart meter monitoring to gain insights into
consumption and proactively detect outages, omni-channel case and SLA
management, and meter installation scheduling from successful D365
transformation engagements to achieve greater business value during each phase
of customer journey. This is a Pre-packaged solution enabling rapid adoption,
faster deployment, reduced TCO, enhanced experience of utilities sector
operations.
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