https://store-images.s-microsoft.com/image/apps.58690.cd6787ba-4c79-476a-a445-eb97f94589d5.356f8f85-238d-46d9-80e7-60038a6adb61.555fc886-bf6a-4237-93e1-eed615df5d32

Modern CX for Utilities solution

by Infosys Limited

Enables rapid adoption, faster deployment, reduced TCO, enhanced experience of utilities ops.

The REF-OR-M Modern CX for Utilities solution offers a pre-configured, end to end reference solution, tailored to manage comprehensive digital sales and service, to streamline operations in the utilities sector. The Modern CX for Utilities solution comprises of end-to-end process flows for contact and premise management, IoT-enabled smart meter monitoring to gain insights into consumption and proactively detect outages, omni-channel case and SLA management, and meter installation scheduling from successful D365 transformation engagements to achieve greater business value during each phase of customer journey. This is a Pre-packaged solution enabling rapid adoption, faster deployment, reduced TCO, enhanced experience of utilities sector operations.

At a glance

https://store-images.s-microsoft.com/image/apps.49289.cd6787ba-4c79-476a-a445-eb97f94589d5.356f8f85-238d-46d9-80e7-60038a6adb61.47e02a32-988f-44a8-b368-785385c636c7
https://store-images.s-microsoft.com/image/apps.44078.cd6787ba-4c79-476a-a445-eb97f94589d5.356f8f85-238d-46d9-80e7-60038a6adb61.d9547504-09a3-4ebc-8fe2-16e19036044d
https://store-images.s-microsoft.com/image/apps.8045.cd6787ba-4c79-476a-a445-eb97f94589d5.356f8f85-238d-46d9-80e7-60038a6adb61.a8a2d18c-2229-41a9-943d-c652fc29ff2e