Infix is a service desk application built on the Microsoft Power Platform, designed to transform your support ticket management.

Consider a mid-sized company, where internal support requests often bottleneck productivity. With Infix, support staff can prioritize and resolve tickets efficiently. For instance, an employee facing a technical glitch with their software can submit a ticket through Infix, attach relevant screenshots, and receive updates on the resolution process. The support team, equipped with Infix's comprehensive knowledge base, can quickly find a solution, communicate directly with the employee, and resolve the issue in record time. This means your team can focus on delivering exceptional service rather than getting bogged down by manual tasks.

FEATURES

Easy Ticket Submission: Submitting a support ticket is as simple as a few clicks. Describe your issue in simple terms, attach relevant files, and submit your request effortlessly.

Real-Time Tracking: View all your tickets (active, assigned, resolved) on a user-friendly dashboard, allowing you to track progress and stay informed.

Instant Notifications: Receive immediate updates about the status of your ticket, ensuring you are always in the loop.

Efficient Ticket Prioritization Prioritize a list of tickets, focusing on what matters most and enhancing your productivity.

Direct Communication: Communicate directly with Requesters within the app, ensuring clarity and quick resolution of issues.

Comprehensive Knowledge Base: Access and share solutions quickly, leveraging a wealth of information to find answers faster.

Dashboard: Monitor ticket trends, response times, and team performance with the Infix dashboard.

Seamless Integration: Infix integrates smoothly with your existing IT infrastructure, architecture, and digital operations, enhancing overall efficiency.
Scalability: Infix is intentionally created to grow with your needs, offering advanced processes to prioritize problems

SLA management & business hours

SLA reminder & escalation

Transform your support experience today with Infix. Get started today by contacting us for a personalized demo.

Infinion delivers end-to-end technology enabled transformation which is built on IT infrastructure, architecture, data, digital operations and overall digital technology strategy. We are a Microsoft Partner with several advanced specializations and deep professional expertise with Microsoft Technology stack. We have delivered over 1500 digital transformation projects in Africa.

Infix - Service Desk Application

by Infinion Technologies