Quality Claims Management
by Data-driven Solutions
Enhance problem-solving with a team-based, agile, and model-driven Power Platform solution.
Introducing Quality Claim Management, a powerful Model-driven Power Apps solution built on Microsoft Power Platform, designed to foster team-based problem-solving across all departments, not just the quality team. This application streamlines and standardizes the 8D problem-solving methodology, ensuring a structured, data-driven, and collaborative approach to managing quality claims efficiently.
Key Features:
- Basic Claim Management: Enables quick and simple event logging for cases where a full 8D problem-solving process is not required. Ideal for a fast initial implementation phase to establish rapid issue tracking and response.
- Comprehensive 8D Process Integration: Facilitates all eight stages of the 8D methodology, ensuring thorough problem resolution from initial identification to preventive measures.
- Situation Analysis: Focuses on data collection to define the problem scope, ensuring accurate identification of the issue before root cause analysis.
- Root Cause Analysis: Powered by integrated tools like Ishikawa (Fishbone Diagram) and 5 Whys for an automated, structured approach. The Ishikawa diagram fosters collaborative brainstorming to identify potential root causes and confirms which ones are valid. Once determined, the system pre-generates a 5 Whys analysis to uncover contributing factors, quantify their impact, and drive corrective actions.
- Task Management & Templates: Ensures a seamless, structured approach to task execution across all stages from D3 to D7. Predefined templates accelerate task creation, reducing manual effort and standardizing processes. Tasks are managed via an intuitive Kanban board, offering a unified, agile workflow. The task interface dynamically adapts based on task type and stage, ensuring a tailored user experience while maintaining consistency in execution.
- Automated Notifications & Approvals: Enhances workflow automation by providing alerts and approval processes to streamline communication.
- Claim Categorization & Master Data Management: Enables structured classification of claims for accurate tracking and analysis, ensuring consistency in reporting.
- ERP System Integration: Synchronizes essential master data such as Part Numbers and Supplier Information with customer ERP systems, maintaining consistency across platforms.
- Microsoft 365 Integration: Enables seamless reporting and collaboration with Excel analytics, PowerPoint integration, and SharePoint document management.
- MS Teams Hub: Supports training videos, issue reporting, idea submission, and an expanding knowledge base, fostering continuous improvement.
- Fabric Data Analytics & Reporting: Includes executive summary dashboards, quarterly KPIs, and Quality Review Meeting (QRM) insights, ensuring visibility into claim solving performance.
Target Users:
Designed primarily for the automotive industry, where the 8D methodology is extensively utilized, as well as other sectors requiring structured problem-solving approaches for complex quality issues.
Benefits:
- Digitalization and Standardization: Transforms traditional quality claim processes into a unified digital workflow, enhancing efficiency and consistency.
- Enhanced Decision-Making: Data-driven approach supports informed decision-making throughout the problem-solving process.
- Improved Preventive Measures: Facilitates the development of effective preventive actions, reducing the likelihood of issue recurrence.
- Scalable & Secure Platform: Built on Microsoft Power Platform, ensuring governance, security, and enterprise-wide compliance with granular access control.
Language Support:
The application is available in English, catering to corporate users in global settings.
Leverage Quality Claim Management to optimize your quality claims processes, ensuring efficient resolution and prevention of quality issues through a structured 8D methodology.
Why solution based on Microsoft Power Platform?
Microsoft Power Platform (Power Apps, Power Automate, Power BI, Microsoft Fabric, and Copilot) provides a secure, scalable foundation for digital transformation. With millions of users, it ensures reliability and modernization through updates. Seamless integration with MS 365 apps and extensive documentation simplify adoption. Dataverse ensures secure data management, making Power Platform a top choice for innovative solutions.