CTI for Microsoft Dynamics and RingCentral

DaVinci™ isn’t just software—it’s your toolkit for creating customer service solutions that truly fit your needs. Instead of forcing you into a rigid, one-size-fits-all system, DaVinci gives you the freedom to build, customize, and adapt on your terms. Whether you’re integrating a new CRM, adding features, or streamlining customer interactions, DaVinci makes it easy to shape the perfect experience. Backed by 30+ years of AMC expertise, DaVinci provides you with scalability, data security, and unmatched customization.

Why Choose DaVinci for Microsoft RingCentral?

Comprehensive Integration

Integrate your organization’s contact center, voice, and digital channels like SMS and chat within Dynamics 365 and RingCentral to increase agent productivity, improve the agent and customer experience, and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar to support customers on their preferred channels.

DaVinci's unique app-based approach supports integration with premise telephony like Cisco, Avaya, and cloud-based CCaaS like RingCentral, Twilio, Amazon Connect, Five9, and Genesys.

Secure and Scalable

With over 30 years of experience in secure contact center solutions, DaVinci™ prioritizes data control, compliance, and protection. Our platform meets CSA STAR Level 1 and SOC 2 Type 1 compliance standards, ensuring transparency and robust cybersecurity controls.

With HTTPS/TLS 1.2 and AES-256 encryption, AMC safeguards data in transit and at rest. Our GDPR and HIPAA compliance ensures the protection of personal and health-related information, backed by two-factor authentication, Azure Security Services, and role-based access controls.

Trust AMC to provide a secure, compliant, and resilient environment for your customer interactions.

Ease of Implementation

DaVinci is built for simplicity with low-code/no-code deployment, enabling smooth platform integration and minimizing downtime. Whether orchestrating complex customer interactions or implementing new features, DaVinci ensures an efficient, hassle-free process supported by our AMC team.

Benefits:

• Improved Agent Experience
• Improved Customer Experience
• Migrate from Premise to Hybrid to Cloud
• Easy to Configure and Deploy
• Out of the Box or Custom Use Cases
• Seamless Configuration
• AI-Powered Automation
• SOC 2, GDPR & HIPAA compliant
• Built for flexibility and security